Refund policy

At V.F. SERVICES (operating through havq51-gs.myshopify.com), we believe that your home should be an intimate sanctuary shaped by beautiful illumination and captivating wall art. We curate delicate floor lamps and expressive decorative paintings to elevate your living environment. We recognize that selecting the ideal lighting piece or artwork requires thoughtful consideration. If your purchase does not perfectly harmonise with your interior design, our comprehensive Return & Refund Policy provides a seamless, transparent process.

1.1 Eligibility for Returns

We extend a generous 30-day return window beginning on the calendar day your order is physically delivered to your designated shipping address. To qualify for a full return, items must satisfy the following conditions:

  • Floor Lamps & Lighting Fixtures: Must be uninstalled, in original operating condition, free from electrical modifications, cord tampering, scratch marks, or cosmetic blemishes. All internal accessories (including shades, base weights, bulbs, dimmers, and hardware kits) along with protective foam packaging and original boxes must be returned intact.

  • Decorative Paintings & Wall Art: Must be free from surface dirt, finger oils, frame scratches, or canvas tension loss. Decorative prints, framed canvases, and hand-painted art pieces must remain sealed in their protective corner guards, moisture sleeves, and sturdy outer cartoning.

  • Proof of Purchase: A valid order confirmation number or direct digital purchase receipt from havq51-gs.myshopify.com is mandatory for processing.

1.2 Return Request Procedure

To initiate a return, please adhere strictly to our standardized workflow to prevent package misrouting or processing delays:

  1. Submit an explicit request via email to [email protected] within 30 days of receiving your shipment. Include your Order ID, exact product title, clear photographs of the product from multiple angles, and a brief description of your reason for return.

  2. Our customer support team (managed by Valerie Vandenabeele) will evaluate your request within 24 to 48 business hours. Upon approval, you will receive a Return Merchandise Authorization (RMA) code together with precise packing guidelines.

  3. Carefully repack the item in its original transit packaging, clearly writing the RMA code on the outer shipping carton. Dispatch the package directly to our central facility:

Official Return Address:

V.F. SERVICES (Attn: Valerie Vandenabeele / Returns Dept.)

Av. Louise 347, 1050 Bruxelles, Belgium

  1. Provide our support team with a valid tracking number and shipping carrier link immediately upon dispatch. Return packages sent without prior RMA authorization or tracking records cannot be identified or processed.

1.3 Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect due to our warehouse dispatch error, customers are responsible for paying direct return freight charges. Because floor lamps contain sensitive wiring and fragile shades, and decorative paintings require rigid structural packaging, we strongly advise using a trackable courier service with parcel insurance equal to the full purchase value.

1.4 Damaged, Defective, or Faulty Items

Despite our strict multi-stage quality control, fragile glass components, lampshades, and framed artwork can occasionally suffer damage during international transit. Inspect your order immediately upon receipt.

If your floor lamp fails to power on, exhibits shorted wiring, or if your artwork arrives with torn canvas, bent frames, or shattered glass, you must notify us within 48 hours of delivery at [email protected]. Attach high-resolution photographic or video evidence showing the outer shipping box condition, courier delivery label, and specific product defects. Upon verification, V.F. SERVICES will issue a free replacement or execute a 100% full refund, covering all associated re-shipment expenses.

1.5 Refund Processing

Once your returned item arrives at our Belgium facility (Av. Louise 347, 1050 Bruxelles), our quality assurance technicians will conduct a thorough physical inspection within 3 to 5 business days. Once verified as meeting return criteria:

  • Your refund will be authorized and processed directly to your original payment method.

  • Credit card issuers typically take between 5 to 10 business days to reflect the credited balance on your statement.

  • If payment was made via digital wallet platforms, refunds generally complete within 24 to 48 hours.

  • Original shipping charges incurred on initial orders under $10.00 USD ($5.99 flat shipping fee) are non-refundable unless the item was proven defective or damaged prior to receipt.